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Privacy Policy

Last updated: April 2026

Bates Plumbing & Heating ("we," "us," or "our") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information We Collect

We collect personal information only when you voluntarily provide it to us, including:

  • Your name, phone number, and email address when you submit a contact or quote request form
  • Your city or address when you describe a service need
  • Any details you choose to include in the message field of a form

We do not collect payment information through our website. We do not use cookies for tracking or advertising purposes.

2. How We Use Your Information

Information you submit is used solely to:

  • Respond to your inquiry or service request
  • Schedule and coordinate service appointments
  • Follow up on quotes or completed work

We do not use your information for marketing purposes without your explicit consent.

3. Sharing of Information

We do not sell, rent, or share your personal information with third parties, except:

  • As required by law or a valid court order
  • With service providers who assist in our operations (e.g., email delivery), who are bound by confidentiality obligations

4. Data Retention

We retain personal information only as long as necessary to fulfill the purpose for which it was collected, or as required by law. Customer records related to completed work are typically retained for seven years for warranty and legal purposes.

5. Access and Correction

You have the right to request access to, correction of, or deletion of any personal information we hold about you. To make such a request, contact us at the information below.

6. Security

We take reasonable steps to protect personal information from unauthorized access, disclosure, or misuse. However, no transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Contact Us

If you have questions about this policy or wish to exercise your privacy rights, please contact us:

8. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

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